All warranty and repairs are covered by the manufacturer, please read carefully each manufacturer’s warranty policy as they’re all different. Within 30 days we’ll handle warranty and Dead on Arrivals in-house, after that, please contact the manufacturer for warranty repairs/service. Send us an email if you need help locating warranty/service centre for your equipment and we’ll connect you to the right personnel/process.
Warranty covered in-house by us:
Shinemate Polishers
Maxshine Polishers
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order or to contact you if something arise.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Please note that our collection are all do-it-yourself products, all that goes on our shelves we believe are absolutely fantastic products that we filter out all the noise in the marketplace and only carry the most boutique, high-end and tested detailing supplies, but we have no control of how the user uses the products, thus we take no responsibility post-purchase use, but we and the manufactures will do our absolute best to support you if you run into any issues.
We do our best to have the most accurate photo and description to represent the products. We reserve all rights to amend orders if an error has been found or items cannot be fulfilled. Warranties are supported by us within 30 days of purchase, however, beyond that they’re covered by the manufacturer.
We have full rights to modify orders when something is out of stock, damaged, or unable to ship in the winter (see our Winter Shipping FAQ) to protect the integrity of the product.
Purchasing online or via retail store automatically agrees to our terms.